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Virtual Tour FAQ:

Problem: How do I navigate a virtual tour?
Solution: Click and drag your mouse on the image, Use the navigation buttons in the image, or use your keyboard’s arrows. ZOOM IN by pressing the magnifying glass button with the ‘+’ key. ZOOM OUT by pressing the magnifying glass button with the ‘-‘ key.

Problem: Instead of a virtual tour, all I see is a broken image.
Solution: Some newer Windows XP systems don’t have Java-enabled browsers. Go to http://www.java.com/en/download/manual.jsp to download and install the Java software.

Problem: I clicked on the “View Larger Virtual Tour” link and I can’t see the image.
Solution: You need to install the ipix plugin. You should get automatically prompted to install it, but if for some reason you don’t, go to http://www.ipix.com/download/ie_activex.shtml to have it automatically installed.

Problem: The virtual tour takes a long time to load on my computer.
Solution: Depending on the speed of your computer and your conenction to the internet, some virtual tours may take approximately 30 seconds to load. The status bar at the bottom of the web browser will indicate the percentage as a file loads. You cannot effectively navigate the image with your mouse until the virtual tour is fully loaded.

Problem: I can’t navigate around in the virtual tour very quickly–the computer seems to lag as I look around.
Solution: If the virtual tour is completely downloaded (it will start spinning immediately after reaching 100%) and navigating seems slow, try clicking the “View Larger Virtual Tour” link. You have to install the plugin to view it, but once you do the navigation is much quicker than the Java version of the virtual tour.

Problem: None of these FAQs answered my question!
Solution: Contact The Wave Media technical support by emailing design@thewavemedia.com